Can my Boss Babe merchandise order be returned or exchanged?

All Boss Babe merchandise is made to order and can not be returned or exchanged as these are custom made. Please be sure of your correct size.

Hoodie Sizing Chart 

Sweater Sizing Chart 

I have changed my mind about my Boss Babe merchandise order?

Every order is custom made for you therefore NO exchanges or returns due to sizing decisions or change of mind.

My order is faulty

  • Faulty Returns must be returned within 14 days of purchase.
  • Postage must be covered to return the item/s back to us.
  • Once your return has been processed, you will be notified via email. Once your item has been returned, your new item will be created and sent out within 10 business days.

When will my order be dispatched?

All merchandise is custom made for Boss Babe Box and will be shipped on or around the 10th of August 2021. 

How long will my delivery take?

All order are sent via regular Australia post e-parcel which can take up to 10 business days. Your tracking number will be sent to the email address provided at time of checkout. 

I ordered a Boss Babe Box and a Boss Babe merch product(s), will they be shipped at the same time?

Yes, they will be shipped out at the same time but may come in two different parcels, therefore two different tracking numbers. We will inform you of this at the time of dispatch from our warehouse. 

What happens if my package never arrives?

We're sorry this has happened! But it is out of our hands! You will need to contact Australia Post via this click link. Lodge a missing parcel enquiry and then get in touch with us with a lodgment receipt. We can then back this if needed. We need to be notified within 6 weeks of your parcel being sent to you if it has unfortunately gone missing. If your parcel had an attempted delivery and then was returned to sender, you will need to pay the shipping fee again. If your address has been put in incorrectly at checkout, contact us ASAP (24hrs) to rectify this. Once the package(s) has left our warehouse, it is in Australia Posts hands. 

If you have any issues or any other questions outside of our FAQ’s, please email info@bossbabebox.com.au before placing your order.